Will Stokes
is a product manager

  1. Information 💁🏻‍♂️
  2. Cargo.one 🛫
  3. ResearchGate 🧬
  4. Facebook 👤
  5. Dropbox 📦
  6. Education 🍁

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©2021 WRS All photos belong to the rightsholder and may not be copied without permission, thx!


Information 💁🏻‍♂️



I’m a product manager in Berlin, Germany. Soon, I’ll be moving home to New York City. I’m looking for a bright team with lots of ambition to join forces with. Please reach out for a virtual coffee chat, or drop me a note.

︎ Email ︎


︎ LinkedIn ︎


Summer in Berlin - Spree River at Alt-Treptow



Experience



Cargo.one 🛫 
Senior Product Manager


︎Berlin, Germany
︎2021 - Present

Details

Part of the first wave of product leaders hired post-series B. 

Company

cargo.one is a digital platform designed for freight forwarders to search, compare, and book air freight capacities across airlines.

︎Series B
︎75-100 employees
︎HQ in Berlin

Press


Cargo.one gets $18.6M to take its air freight booking platform over the pond ︎
TechCrunch

Cargo.one raises $42m ahead of vaccine delivery challenge ︎
Financial Times - sifted.eu


Product





ResearchGate 🧬
Senior Product Manager


︎Berlin, Germany
︎2019 - 2021

Details

Built three new revenue generating products from discovery to launch, resulting in a 15% total revenue increase. Launched products in an ambiguous operating environment with complex enterprise sales models. Responsible for product strategy of 60-person organization and revenue target of €20MM per year. Grew my direct team of engineers and designers from 6 to 14 in one year by championing an empowered team model. Evolved the product team to focus more on customer centricity, impactful launches, experimentation, and transparent communication.


Company

ResearchGate is a European commercial social networking site for scientists and researchers to share papers, ask and answer questions, and find collaborators.

︎Series D
︎100-150 employees
︎HQ in Berlin, local remote team

Press


A Facebook-Style Shift in How Science Is Shared ︎
The New York Times

ResearchGate raises $52.6M for its social network for scientists ︎
TechCrunch


Product




Facebook 👤
Program Manager


︎Austin, Texas, USA
︎2017 - 2019


Details

Payments Experience team
Discovered & refined product opportunities in FB Ads engineering team, derived from data insights & customer support. Redesigned payment settlement flow in Ads, resulting in a $60MM revenue increase.  Led project to redesign FB Ads creation flow to reduce billing confusion and help the company get paid on time. Responsible for cross-functional relationship management in a highly matrixed environment across three continents.

Community Operations team
Delivered operational excellence in high-pressure, high-risk environments ranging from content moderation to account security. Responsible for resolving hacked accounts for high-profile individuals and government officials. Designed decision trees used by 5,000+ outsourced agents to make enforcement decisions on reports of impersonation. Directly managed on-shore outsourcing group of 150 support agents working on content moderation.

Company

Facebook is the world’s largest social network, and operates Instagram, WhatsApp, and other properties.

︎Public
︎30,000+ employees
︎HQ in Menlo Park


Press


The trauma floor ︎
The Verge


Dropbox 📦
Global Program Manager


︎Austin, Texas, USA
︎2014 - 2017

Details

Customer Experience team
Built chat support program for Dropbox Pro customers, increasing customer satisfaction by 30% and saving $500k in support costs per year. Outsourced entire customer support operation for Dropbox Pro from the USA to Athens, Greece. Traveled frequently to Athens to create a quality assurance program, train support agents, and train management on capacity management and achieving KPIs.

Sales team - Account Executive & Sales Development Rep
Sourced $3.5MM in new business opportunities. Closed $225k inbound revenue. Learned the ropes of how software is made and sold, with lots of time spent on the telephone with customers and giving feedback to the Dropbox product team. Started my career after university in tech sales. I hit quota, but the job wasn’t for me! This role got me interested in working towards product management as a career.


Company

Dropbox is a file hosting service that offers cloud storage, file synchronization, personal cloud, and client software.

︎Public, pre-IPO during my tenure
︎500-1000 employees
︎HQ in San Francisco


Product